Frequently Asked Questions
I missed the deadline for ordering my regalia. What now? If you miss the deadline for online ordering, you may place your order, in person, at the USA Bookstore starting September 20, 2021. Your regalia will be available for pick up at that time if your order can be filled from available extras on hand. Please note that extra regalia quantities will be limited and a $25 late fee will be added to your total. If your order cannot be filled from extras on hand, then you will be provided with instructions for picking up your regalia at a later date.
I missed the deadline for ordering my regalia online and during the regularly scheduled distribution times. What now? Please visit the USA Bookstore as soon as possible to acquire your regalia. Please note a $25 late fee will be added to your total.
I have submitted my order, but I made a mistake. How can I change my information? We strongly encourage participants to review their information before submitting their order. However, you may communicate any changes to your order by clicking here. You will not be able to make changes to your order after the deadline for online ordering. However, you can notify a representative of any changes when you come to pick up your regalia. There will be (limited) extra regalia items on hand to make exchanges.
After submitting my order, I discovered that I will not be able to attend the ceremony. Can I get a refund? Yes. You may visit www.gradsupply.com/student-orders to request a refund up until the September 1, 2021, deadline for online ordering. Refunds will not be issued after the deadline for online ordering has passed.
I will not be available to pick up my regalia during the scheduled distribution times. What should I do?
You may send a representative to pick-up your regalia on your behalf at USA Bookstore during the scheduled distribution time. If your representative cannot pick up your regalia during the scheduled distribution time, then this person may stop by the USA Bookstore and pick up your regalia up until Thursday, September 30, 2021. This person must present his/her valid ID AND a copy of your emailed order confirmation.
What can I keep?
Bachelors/Masters/Specialists/Post-Grad Certificates – You get to keep everything in your regalia package
- Bachelor packages include a cap, gown, and tassel
- Master/Specialist/Post-Grad Certificate packages include a cap, gown, tassel, and hood
Doctoral Graduates – You may keep your headwear (cap or tam) as souvenir items. Doctoral gowns and doctoral hoods are rental items which must be returned to the USA Bookstore, located in the student center on campus, or to Graduate Supply House, using the included pre-paid return shipping label in your regalia package, by the October 13, 2021, deadline.
May I purchase my rental doctoral regalia? All doctoral graduates must rent their regalia first. After commencement you will be given the option to buy-out your rental. Please contact the USA Bookstore following commencement for directions.
What happens if I do not return my rental doctoral regalia? Bookstore representatives will track rental regalia returns following the ceremonies. Any participants who do not return their regalia by the deadline will have a hold placed on their student account. A hold placed on your student account due to non-return of the rental regalia will prevent your diploma/transcripts from being mailed, and you may be subject to penalty fees up to full replacement cost of the regalia if it is not returned per the below guidelines.
When and where should doctoral graduates return their rental regalia? All Doctoral graduates must return their rented regalia to the USA Bookstore, located in the student center on campus, or to Graduate Supply House using the included pre-paid return shipping label in their regalia package by the October 13, 2021, deadline. If you decide to drop off your rental inside the USA Bookstore by the deadline, instead of using the included shipping label, you will receive a credit of $15 to the account used for the rental.
Can’t find the answer you are looking for?
- For regalia ordering inquiries, please contact the USA Bookstore at 251-460-7012 or by emailing SM8260@bncollege.com. You may also contact Graduate Supply House, Inc. by clicking here.
- For questions concerning the Class of 2020 Recognition Ceremony, please email email@example.com or visit the USA Commencement website.