Frequently Asked Questions
I missed the deadline for ordering my regalia. What now? If you miss the deadline for online ordering, you may place your order, in person, at the USA Campus Bookstore starting November 16th. Your regalia will be available for pick up at that time if your order can be filled from available extras on hand. Please note that extra regalia quantities will be limited and a $25 late fee will be added to your total. If your order cannot be filled from extras on hand, then you will be provided with instructions for picking up your regalia at a later date.
I missed the deadline for ordering my regalia online and during the regularly scheduled distribution times. What now? Please visit the USA Campus Bookstore as soon as possible to acquire your regalia. Please note a $25 late fee will be added to your total.
I have submitted my order, but I made a mistake. How can I change my information? We strongly encourage participants to review their information before submitting their order. However, you may communicate any changes to your order by emailing email@example.com. You will not be able to make changes to your order after the deadline for online ordering. However, you can notify a representative of any changes when you come to pick up your regalia. There will be (limited) extra regalia items on hand to make exchanges.
After submitting my order, I discovered that I will not be able to attend the ceremony. Can I get a refund? Yes. You may visit www.gradsupply.com/student-orders to request a refund up until the November 1, 2020, deadline for online ordering. Refunds will not be issued after the deadline for online ordering has passed.
I will not be available to pick up my regalia during the scheduled distribution times. What should I do?
You may send a representative to pick up your regalia on your behalf at the Student Center during the scheduled distribution time. If your representative cannot pick up your regalia during the scheduled distribution time, then this person may stop by the USA Campus Bookstore and pick up your regalia up until Friday, December 4, 2020. This person must present his/her valid ID AND a copy of your emailed order confirmation.
What can I keep?
Bachelors/Masters/Specialists/Post-Grad Certificates – You get to keep everything in your regalia package
- Bachelor packages includes cap, gown, and tassel
- Master/Specialist/Post-Grad Certificate packages includes cap, gown, tassel, and hood
Doctoral Students – You may keep your cap and tassel as souvenir items. Doctoral gowns and doctoral hoods are rental items which must be returned to the USA Bookstore, located in the student center on campus, or to Graduate Supply House, using the included pre-paid return shipping label in your regalia package, by the December 15, 2020, deadline.
May I purchase my rental doctoral regalia? If you wish to purchase doctoral regalia for the upcoming ceremonies, you may place your order in the USA Campus Bookstore. Please note that you will be allowed to purchase your rental regalia following the ceremony inside the USA Campus Bookstore.
What happens if I do not return my rental doctoral regalia? Bookstore representatives will track rental regalia returns following the ceremonies. Any participants who do not return their regalia by the deadline will have a hold placed on their student account. A hold placed on your student account due to non-return of the rental regalia will prevent your diploma/transcripts from being mailed, and you may be subject to penalty fees up to full replacement cost of the regalia if it is not returned per the below guidelines.
When and where should doctoral students return their rental regalia? All Doctoral participants must return their rented regalia to the USA Bookstore, located in the student center on campus, or to Graduate Supply House using the included pre-paid return shipping label in their regalia package by the December 15, 2020, deadline. If you decide to drop off your rental inside the USA Bookstore by the deadline instead of using the included shipping label you will receive a credit of $15 to the account used for the rental.
Can’t find the answer you are looking for?
- For regalia ordering inquiries, please contact the USA Campus Bookstore at 251-460-7012 or SM8260@bncollege.com. You may also contact Graduate Supply House, Inc. at firstname.lastname@example.org.
- For questions concerning the University Commencement ceremony, please email email@example.com or visit the USA Commencement website.