Frequently Asked Questions

I missed the deadline for ordering my regalia. What now?  Starting July 22, 2024, a late order link will go live on the ordering site (www.gradsupply.com/usa-pa) allowing graduates a chance to order and have it fulfilled at the USA Campus Bookstore.  Please note that the extra regalia quantities will be limited and a $25 late fee will be added to your total.

I have submitted my order, but I made a mistake. How can I change my information?  We strongly encourage participants to review their information before submitting their order. However, you may communicate any changes to your order by clicking here. You will not be able to make changes to your order after July 5, 2024. However, you can notify a representative of any changes when you come to pick up your regalia. There will be (limited) extra regalia items on hand to make exchanges.

After submitting my order, I discovered that I will not be able to attend the ceremony. Can I get a refund? Yes.  You may visit www.gradsupply.com/student-orders to request a refund up until the refund request deadlines listed here.  Refunds will not be issued after the deadline for refund requests has passed.

I will not be available to pick up my regalia during the scheduled distribution times. What should I do?
You may send a representative to pick up your regalia on your behalf at the USA Bookstore in the Student Center during the scheduled distribution time. If your representative cannot pick up your regalia during the scheduled distribution time, then this person may stop by the USA Campus Bookstore and pick up your regalia thru Friday, July 26, 2024.  This person must present his/her valid ID AND a copy of your emailed order confirmation

What can I keep?  
Masters Graduates – You get to keep everything in your regalia package

Can’t find the answer you are looking for?
For regalia ordering inquiries, please contact Graduate Supply House, Inc. at 1-800-844-5323 or service@gradsupply.com.  You may also contact the USA Campus Bookstore at 251-460-7012 or SM8260@bncollege.com.
For questions concerning the PA Ceremony, Please reach out to Lisa Simon or Christen Cromer at (251) 445-9334 if you have any additional questions.  .