Frequently Asked Questions

I missed the deadline for ordering my regalia. What now? 

Starting April 30, 2025, a late order link will go live on the ordering site (www.gradsupply.com/usa) allowing graduates a chance to order and have it fulfilled at the USA Campus Bookstore.  Please note that the extra regalia quantities will be limited and a $25 late fee will be added to your total.

I have submitted my order, but I made a mistake. How can I change my information?

We strongly encourage participants to review their information before submitting their order. However, you may communicate any changes to your order by clicking here. You will not be able to make changes to your order after the deadline for online ordering. However, you can notify a representative of any changes when you come to pick up your regalia. There will be (limited) extra regalia items on hand to make exchanges.

After submitting my order, I discovered that I will not be able to attend the ceremony. Can I get a refund?

Yes.  You may visit www.gradsupply.com/student-orders to request a refund up until the refund request deadlines listed here.  Refunds will not be issued after the deadline for refund requests has passed.

I will not be available to pick up my regalia during the scheduled distribution times. What should I do? 

You may send a representative to pick up your regalia on your behalf at the USA Bookstore in the Student Center during the scheduled distribution time. If your representative cannot pick up your regalia during the scheduled distribution time, then this person may stop by the USA Campus Bookstore and pick up your regalia thru Friday, May 9, 2025.  This person must present his/her valid ID AND a copy of your emailed order confirmation.

What can I keep?  

You get to keep everything in your regalia package

• Bachelor packages include a cap, gown, and tassel.
• Master/Specialist/Post-Grad Certificate packages include a cap, gown, tassel, and hood. 
• Doctoral packages include a gown, hood and either a mortarboard with tassel or a tam with tassel. 

Can’t find the answer you are looking for?

• For regalia ordering inquiries – Please contact the USA Campus Bookstore at 251-460-7011 or sm8260@bncollege.com.  You may also contact Graduate Supply House, Inc. by clicking here.
• College of Medicine – For questions concerning the Academic Hooding ceremony, please contact Frank Lucas at flucas@southalabama.edu for assistance.
• College of Nursing – For questions concerning the Nursing Convocation ceremony, please contact Arnedra Wilson at aswilson@southalabama.edu for assistance.