Frequently Asked Questions
I missed the deadline for ordering my regalia. What now? If you miss the deadline for online ordering, you may place your order, in person, at the USA Campus Bookstore during the scheduled distribution times. Your regalia will be available for pick up at that time if your order can be filled from available extras on hand. Please note that extra regalia quantities will be limited. If your order cannot be filled from extras on hand, then you will be provided with instructions for picking up your regalia at a later date.
I missed the deadline for ordering my regalia online and during the regularly scheduled distribution times. What now? Please visit the USA Campus Bookstore as soon as possible to reserve your outfit. If you will not be on campus until the day of your ceremony, please arrive at your ceremony 1 hour prior to start time. USA Campus Bookstore representatives will be onsite with extra regalia several hours prior to the ceremonies as noted above. You will be required to provide your Jag # and valid ID in order to purchase/rent regalia at the ceremony. Representatives will provide you with instructions for paying your regalia fees at that time. A hold will be placed on your student account until regalia fees have been paid. The regalia return policy will also apply.
IMPORTANT: Extra regalia sizes & quantities will be limited the day of the ceremony. Please make every possible effort to place your order online prior to the aforementioned deadlines.
I have submitted my order, but I made a mistake. How can I change my information? We strongly encourage participants to review their information before submitting their order. However, you may communicate any changes to your order by emailing email@example.com. You will not be able to make changes to your order after the deadline for online ordering. However, you can notify a representative of any changes when you come to pick up your regalia. There will be (limited) extra regalia items on hand to make exchanges.
After submitting my order, I discovered that I will not be able to attend the ceremony. Can I get a refund? Yes. You may email firstname.lastname@example.org to request a refund up until the deadline for online ordering. Refunds will not be issued after the deadline for online ordering has passed.
I will not be available to pick up my regalia during the scheduled distribution times. What should I do?
Option 1: You may send a representative to pick up your regalia on your behalf at the Student Center during the scheduled distribution time. If your representative cannot pick up your regalia during the scheduled distribution time, then this person may stop by the USA Campus Bookstore and pick up your regalia up until Thursday the week of your ceremony. This person must present his/her valid ID AND a copy of your emailed order confirmation.
Option 2: You may pick up your regalia on the day of your ceremony. Your regalia order may be picked up in the Health, Kinesiology, & Sport (“HKS”) Building in room 1125. Please arrive 1 hour prior to the start of your ceremony to ensure adequate time for you to pick up and try on your regalia package.
What can I keep?
Bachelors/Masters/Specialists/Post-Grad Certificates – You get to keep everything in your regalia package
- Bachelor package includes cap, gown, and tassel
- Master/Specialist/Post-Grad Certificate package includes cap, gown, tassel, and hood
Doctoral Students – You may keep your cap and tassel as souvenir items. Doctoral gowns and doctoral hoods are rental items which must be returned to USA Bookstore representatives at the designated location immediately following the ceremony.
May I purchase my rental doctoral regalia? If you wish to purchase doctoral regalia for the upcoming ceremonies, you may place your order in the USA Campus Bookstore. Please note that you will be allowed to purchase your rental regalia immediately following the ceremony inside the USA Campus Bookstore.
What happens if I do not return my rental doctoral regalia? Bookstore representatives will track rental regalia returns following the ceremonies. Any participants who do not return their regalia at that time will have a hold on their account and may be subject to penalty fees up to full replacement cost of the regalia.
When and where should doctoral students return their rental regalia? Doctoral participants must return their rented regalia immediately following commencement.
- For ceremonies taking place in the Mitchell Center – USA Campus Bookstore representatives will be located in the Health, Kinesiology, and Sport Building adjacent to the Mitchell Center. If you are unable to locate a USA Bookstore representative, please return your regalia to the USA Campus Bookstore ASAP to avoid a hold put on your account.
- For the ceremonies taking place in the Student Center Ballroom – Please return your rental regalia to the USA Bookstore – also located in the student center
Can’t find the answer you are looking for?
- For regalia ordering inquiries, please contact the USA Campus Bookstore at 251-460-7012 or SM8260@bncollege.com. You may also contact Graduate Supply House, Inc. at email@example.com.
- For questions concerning the University Commencement ceremony, please email firstname.lastname@example.org or visit the USA Commencement website.